Customer Service

Are you tired of getting lost in corporate phone systems, mashing buttons while desperately trying to get a real live human on the phone? Well your troubles are over. At Critical Tool, we're proud to offer industry leading customer service--from real live humans--any time the office is open. We're available by phone, live chat by clicking the chat button in the bottom right hand corner, or Email Us for your convenience!

Satisfaction Guarantee: If you’re not satisfied with your purchase for any reason, you can return it within 30 days for a full refund. Visit our terms and conditions page for details and limitations.

Our Customer Care team is second to none. We pride ourselves on helping you get exactly the information you need. Whether you're a first-time visitor or a long-time customer, you'll receive our full attention until your needs are satisfied. That's the Critical Tool promise.

Besides our friendly staff and huge product selection, we're happy to provide you with FREE SHIPPING on almost all orders over $149. That saves you money! And we also save you time: with many of our most popular items ("QuickShip" items), if you place your order before 3:00PM EST, your package ships the same day--so you'll never wait longer than necessary.

We have 14 warehouses spread nationwide, so you'll never be stuck waiting for an item to ship from across the country.

As you can see, we're dedicated to providing you with the best possible shopping experience. We want to save you time and money when ordering, and to get you the products you need to run your business as fast as possible.

If you have any questions, please feel free to call us toll free at (800) 511-8652, or click here to speak to a Customer Care team member via live chat.